Refund and Returns Policy

Thank you for choosing Ilay Home for your home essentials. We are committed to ensuring your satisfaction, and to facilitate a smooth return and refund process, we’ve established the following guidelines:

30-Day Return Window
Ilay Home offers a generous 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.

Initiating a Return
To initiate a return, please contact us via email at support@ilayhome.co.uk. Our team will provide you with a return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.

Return Labels for Customers

• For Defective Products: We will provide a prepaid return label for defective items.
• For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.

Return Period
Customers have a 30-day window to initiate a return from the date of receiving their products.

Accepted Product Conditions for Returns
We accept returns for products that are in new, unused condition.

Restocking Fee
Ilay Home does not charge any restocking fees for returns.

Return Shipping Costs for Customers

• For Defective Products: Ilay Home covers the cost of return shipping.
• For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.

Damaged, Inaccurate Products, or Issues
Upon receiving your products, please inspect them carefully. If you discover any damage, inaccuracies, or issues, please notify us promptly via email at support@ilayhome.co.uk. We will work with you to resolve the problem efficiently.

Exchanges
Ilay Home processes exchanges for damaged, inaccurate, or defective items. If you need to exchange a product, please contact us for further assistance.

Restoration Fee
No restoration fee will be applied to your returns.

Refunds
After receiving and inspecting your return, we will notify you regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days, depending on your bank or credit card issuer’s policies.

CONTACT INFORMATION:
Ilay Home
Business Address: 1a Lansdowne Road, London N17 0LL, United Kingdom
Phone: +44 7862 617019
Email: support@ilayhome.co.uk
Business Hours: 9:00 AM to 5:00 PM, Monday through Friday (GMT/UTC+0)
Order Cut-off Time: 5:00 PM (GMT/UTC+0)