FAQs

We accept secure payments via Stripe, including major credit and debit cards (Visa, Mastercard, American Express) and digital wallets like Apple Pay and Google Pay, where available.

Yes. All payments are processed through Stripe’s encrypted, PCI-DSS compliant payment gateway. We never see or store your full card details.

All prices are in GBP (£) and include VAT. UK customers pay no additional taxes, import duties, or admin fees on delivery.

Orders placed before 5:00 PM (GMT/UTC+0) are processed the same business day. Orders placed after this time are processed the following business day.

Yes — contact us within 24 hours of placing your order at support@ilayhome.co.uk or call +44 7862 617019. Once an order has shipped, cancellations are no longer possible, but you can refer to our Return Policy instead.

We offer free shipping throughout the UK on all orders, with no minimum spend required.

Delivery typically takes 1–3 business days within the UK once your order has shipped. Shipping times start from the day of dispatch, not the day you place the order.

We work with trusted UK carriers including Royal Mail, DPD, Evri, Yodel, ParcelForce, and DHL.

Once your order ships, you’ll receive a confirmation email with a tracking ID. This becomes active within 24 hours.

First, contact the carrier directly using your tracking ID. If the issue persists, email us at support@ilayhome.co.uk and we’ll help resolve it.

You’ll be responsible for the reshipping cost. Contact support@ilayhome.co.uk and we’ll help arrange redelivery.

We operate Monday through Friday and don’t process or ship orders on public holidays.

You have 30 days from the date you receive your order to request a return.

Items must be unused, undamaged, and in their original packaging with tags intact.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 7 business days, though your bank may take a little longer to reflect it.

Email: support@ilayhome.co.uk
Phone: +44 7862 617019
Business Hours: 9:00 AM – 5:00 PM, Monday–Friday (GMT/UTC+0)